Last Updated: February 9, 2026
1. Information We Collect
When you opt-in to receive SMS messages from LumiWell Home Care, we collect your mobile phone number and any other contact details you provide (such as your name or email) through our Facebook Lead Forms or website signup forms. We also maintain records of your consent, including timestamps and the method of opt-in.
2. How We Use Your Information
We use your information strictly to provide our services, including:
- Coordinating and scheduling nurse assessments.
- Sending appointment reminders and post-visit updates.
- Responding to your inquiries regarding home care services.
3. Sharing Your Information (Carrier-Required Section)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of text message services as necessary to deliver our messages to you.
4. Your Rights and Opt-Out Instructions
You can opt-out of our SMS service at any time:
To Unsubscribe: Reply STOP to any message you receive from us. Once you send "STOP," we will confirm your unsubscribe status via SMS, and you will no longer receive further messages.
For Help: Reply HELP or contact us directly at [email protected] or 559-318-5004.
5. Message Frequency and Rates
Message frequency varies based on your interaction with our services but will typically not exceed 10 messages per month. Standard message and data rates may apply depending on your mobile carrier and plan.
6. Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access or disclosure.
"THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY."
1. Our Legal Duty
LumiWell Home Care is required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with this notice of our legal duties and privacy practices. We must notify you in the event of a breach of your unsecured PHI.
2. Permitted Uses and Disclosures
We may use or disclose your health information without your written authorization for the following purposes:
Treatment: We may share PHI with nurses, doctors, or other healthcare professionals involved in your care or to coordinate services.
Payment: We may use PHI to bill you, your insurance company, or third parties like Medicare for the services provided.
Healthcare Operations: We may use PHI to run our business, evaluate the quality of care, and train our staff.
Family and Friends: Unless you object, we may share relevant information with a family member or friend involved in your care.
3. Your Rights Regarding Your PHI
Under HIPAA, you have several rights regarding your medical records:
Right to Inspect and Copy: You have the right to inspect and receive an electronic or paper copy of your medical and billing records.
Right to Request Restrictions: You may ask us to limit how we use or share your PHI for treatment or payment.
Right to Confidential Communications: You can request that we contact you in a specific way (e.g., only at a specific phone number or address).
Right to Amend: If you feel your health information is incorrect, you may request an amendment in writing.
4. SMS and Digital Communication Security
Standard SMS messaging is not a secure, encrypted method of communication. By opting in to LumiWell's SMS alerts, you acknowledge these risks. For secure transmission of PHI, LumiWell utilizes [Insert HIPAA-compliant platform name, e.g., "LeadConnector HIPAA-Enabled"] which provides end-to-end encryption and audit logs.
5. How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer at [email protected] or with the Secretary of the Department of Health and Human Services (HHS).